If we are unable to debit your credit card on the renewal date, your subscription will be marked as "Past Due."
As a result, you will lose access to Spark until the payment issue is resolved. An email notification will be sent to inform you of the unsuccessful billing.
Common causes of auto-renewal failures include insufficient funds, cancellation of the card on file, or a temporary hold placed on your card by your bank.
To promptly regain access to Spark, you can add an additional credit card to your account
We will attempt to charge this new card immediately.
In the case of insufficient funds, you can force a retry by resubmitting the same card after topping up your credit card.
This will trigger an immediate charge attempt, and if successful, access to Spark will be restored.
If the payment failure persists, we will attempt billing your card 24 hours and 3 days after the initial failure.
If we are still unable to debit your credit card, your subscription will be canceled.
To prevent any interruptions in accessing Spark, please ensure that your credit card information is accurate and up to date.